Welcome to Parkside Turf Limited. These terms and conditions govern your use of our website, the purchase of turf, soil, compost and related products, and any services we provide. Please read them carefully before placing an order or using any of our services.

1. General Information:
   • Company Name: Parkside Turf Limited
   • Contact: [email protected]
   • Delivery Area: We offer delivery to customers West Midlands. We have multiple site locations where we grow our turf. Please see our delivery area for further details and terms below.
2. Products and Services:
   • Turf & Seeds
   • Soil & Compost
   • Landscaping & Installations
3. Ordering and Payment:
   • Payment Methods: We accept payment via Stripe (coming soon) for online orders or cash on delivery. Click and collect options are also available, please contact us for more info on this.
   • No Deposit Required: Payment is required at the time of delivery or when you place an order online.
   • Online Orders: Orders can be placed through our website and paid using Stripe (coming soon).
   • Click and Collect: You can select a collection time when placing your order, and no delivery fee will be charged for click and collect.
4. Delivery:
   • Delivery Area: We deliver within a 20 mile radius from South Birmingham. We do not offer delivery service for any orders that take more than 20 mile radius.
   • Delivery: All distance and timings are estimates based on Google maps. The timings can change based on traffic, seasonality, road works and weather. For this reason we reserve the right to cancel or amend the exact distance on a per-order-basis.
   • Standard Fees: £20.00 per order.
   • Delivery Timeframes: Delivery timelines provided are estimates and are not guaranteed. We will communicate with you to agree on a convenient delivery date and time via phone or email.
   • Access: It is your responsibility to ensure clear and safe access for delivery. If access is restricted, we may not be able to deliver, and a re-delivery fee could apply.
5. Replacement Policy:
   • Replacement Policy: If the product is not to size or is damaged and does not meet your expectations, we will replace them free of charge. Simply contact us, and we will arrange a replacement or come back to rectify the issue.
6. Cancellations, Amendments, and Returns:
   • Cancellations: You may cancel your order at any time before delivery without charge. For same-day cancellations after the products has left our premises, a £20 re-delivery fee may apply.
   • Amendments: Changes to your order (such as different products or delivery times) can be made by contacting us up to 24 hours before the agreed delivery time.
   • Returns: If the product delivered does not match your order in size, specification as described or type, we will replace it free of charge.
7. Customer Complaints:
   Your satisfaction is our top priority, and we are committed to providing the best possible experience. If you have any concerns or complaints, we are here to resolve them promptly and with care.

Please send your complaint to [email protected] or fill out the contact form. Please include your order number, details of the issue, and any relevant photos if applicable. We will always aim to get back to you within 24 hours.

Our Commitment:

• Prompt Response: We will acknowledge your complaint within 24 hours of receipt and work to resolve it as quickly as possible.
• Resolution: We aim to resolve all complaints within 5 business days. If additional time is required, we will keep you informed every step of the way.
• Fair Solutions: Whether the issue is related to the quality of our products, delivery, or any other aspect of our service, we will do our utmost to make things right. This includes offering a free replacement, arranging a re-delivery, or providing an appropriate solution that meets your needs.
• We value your feedback, and even if things don’t go as planned, we are always looking for ways to improve and provide better service.

8. Liability
   • We are not liable for any damage caused to property or injury resulting from improper use or storage of products.
   • Limitation of Liability: We will not be held responsible for any indirect, special, or consequential losses arising from delays, defective products, or delivery issues.
   • Force Majeure: We will not be held responsible for delays or failure to perform due to circumstances beyond our control, such as weather conditions, strikes, traffic, or supplier shortages.
9. Privacy Policy
   We are committed to protecting your privacy and ensuring the security of your personal data. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
10. Customer Obligations
    Safe Storage: Customers must ensure proper storage of products in a dry, ventilated area to maintain its quality.
    Delivery Access: You are responsible for providing clear and safe access for delivery. If we are unable to deliver due to restricted access, additional fees may apply for re-delivery.
11. Governing Law and Jurisdiction
    These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England.
12. Amendments to Terms and Conditions
    We reserve the right to amend these terms and conditions at any time. Any changes will be communicated through our website and will apply to orders placed after the changes are published.
13. Contact Us
    If you have any questions regarding our terms and conditions or need assistance with your order, please contact us at:

Email: [email protected] or fill out our contact form here.